.wll is a Word add-in. Have you looked at the add-in's? Disable/able them if
you can. Tools, Templates and Add-ins. Also look at help, about Microsoft
Office Word, Disabled items. I am way over my head here.


--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

"TGMcCallie" wrote in message
...
Mary, thought I would mention this. I don't know if it will help you or not.

When I ran Norton Win Doctor it tells me I have missing or invalid File
extension (".wll".) The file extensions, ".wll", refers to an invalid
identifier "word.addin.8" which it says is invalid.

Does this shed any light?

Tom
--
HP 7975 Intel Pentuim 4 CPU 2.00 GHz
CPU speed 1992 MHz RAM 1GB
Microsoft Windows XP Home
SP 2
I.E 6
All Microsoft updates applied.
Outlook 2003


"TGMcCallie" wrote:

Mary, yes I do have the original Office 2003 Pro disc which has the product
code on the back of it.

Microsoft Office 2003 Pro does not show in Windows Installer Clean up
Utility BECAUSE I have already removed it through this utility. I have also
tried just about everything that I know of to get this solved. I have even
used the utility 904.exe to delete all Office registry keys. I have removed
all Office Folders also.

Any other suggestions that might help.

Tom
--
HP 7975 Intel Pentuim 4 CPU 2.00 GHz
CPU speed 1992 MHz RAM 1GB
Microsoft Windows XP Home
SP 2
I.E 6
All Microsoft updates applied.
Outlook 2003


"Mary Sauer" wrote:

Do you have your product code number? If you decide to use the following
utility
you will be asked for the key code. If you are unsure run Belarc first.
http://www.belarc.com/free_download.html

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default...roduct=off2003

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

"TGMcCallie" wrote in message
...
Mary, I have done everyone of the things that are suggested in this
article
but it will not solve the problem. Still get the error message.

Do you have any other suggestions?
--
HP 7975 Intel Pentuim 4 CPU 2.00 GHz
CPU speed 1992 MHz RAM 1GB
Microsoft Windows XP Home
SP 2
I.E 6
All Microsoft updates applied.
Outlook 2003


"Mary Sauer" wrote:

You receive an error message when you install an Office program or open
an
Office program or document
http://support.microsoft.com/kb/838687/en-us

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

"TGMcCallie" wrote in message
...
Attempting to re-install Office 2003 Pro I get the following Error
Message
#
1402:
Error 1402, Setup cannot open the registry key UNKNOWN\.wll. Verify
that
you have sufficient permissions to access the registry or contact your
information technology dept. for assistance.

This happens comes up when the program is Registering extension
servers.....

I have tried to install with a clean boot as well as tried other
options
and
get the same error.

Can anyone PLEASE help?

Thanks, Tom
--
HP 7975 Intel Pentuim 4 CPU 2.00 GHz
CPU speed 1992 MHz RAM 1GB
Microsoft Windows XP Home
SP 2
I.E 6
All Microsoft updates applied.
Outlook 2003