Do you have your product code number? If you decide to use the following utility
you will be asked for the key code. If you are unsure run Belarc first.
http://www.belarc.com/free_download.html

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default...roduct=off2003

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

"TGMcCallie" wrote in message
...
Mary, I have done everyone of the things that are suggested in this article
but it will not solve the problem. Still get the error message.

Do you have any other suggestions?
--
HP 7975 Intel Pentuim 4 CPU 2.00 GHz
CPU speed 1992 MHz RAM 1GB
Microsoft Windows XP Home
SP 2
I.E 6
All Microsoft updates applied.
Outlook 2003


"Mary Sauer" wrote:

You receive an error message when you install an Office program or open an
Office program or document
http://support.microsoft.com/kb/838687/en-us

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

"TGMcCallie" wrote in message
...
Attempting to re-install Office 2003 Pro I get the following Error Message
#
1402:
Error 1402, Setup cannot open the registry key UNKNOWN\.wll. Verify that
you have sufficient permissions to access the registry or contact your
information technology dept. for assistance.

This happens comes up when the program is Registering extension
servers.....

I have tried to install with a clean boot as well as tried other options
and
get the same error.

Can anyone PLEASE help?

Thanks, Tom
--
HP 7975 Intel Pentuim 4 CPU 2.00 GHz
CPU speed 1992 MHz RAM 1GB
Microsoft Windows XP Home
SP 2
I.E 6
All Microsoft updates applied.
Outlook 2003