First, check the obvious - does the text have Caps/Smal Caps applied to it?
Is the text generated by a field which has a \*Mergeformat or \*Charformat
or other switch which might apply that format?

Does this font come in several different varieties? If so does the user have
them all installed? I would compare the font list with the list on another
machine, and open one of the offending documents and look at Word
Tools|Options|Compatibility to see if Word is substituting any fonts.

--
Peter Jamieson

"HT" wrote in message
om...
Hello,
I'm hoping someone has experienced this problem and offer me some
advice. I created some mail merge template letters in MS-Word which
reside on a web application. The users can click a link to do the
mail merge, which would display the letter with fields such as their
name, address, phone number filled in. The problem is when one
particular user selects to do a mail merge, the content of the letter
they see is all in CAPS. I have no idea what could be causing this
because I cannot duplicate the problem on any machines. I even tried
duplicating it using this user's login ID, but still no luck. I'm
thinking it might be his MS-Word configuration, but it doesn't happen
with all letters, so it's kind of confusing. Is there anything I
should look for? Is there a way to configure MS-Word to display
letters in all CAPS for specific fonts? The reason is that the
letters which are affected are using font AmeriGarmnd BT and the ones
working fine are using font Times New Roman. I would really
appreciate any help or advice.

Ken