OfficeFrustration - View Single Post

**Zac Thompson[_2_]**

"Zac Thompson" wrote in message
...

"Twayne" wrote in message
...
In ,
Kjw typed:
If my virus protection was causing this problem, wouldn't I be
getting the Red x with all email I get and not just from this one
person? And that is the way it is, just him and just to me.

It doesn't sound like your AV is the problem, but it's worth checking out
if nothing else seems to help. I haven't seen anything but anecdotal
evidence that AV messes with incoming mail; only outgoing.
Since it's just the one sender, and it's consistant, it could however
be a problem at his end with AV, or his ISP is preventing such images, or
your ISP could too if they were so inclined. Is he using a free account
somewhere to send those? They might be blocking images.

Here's a test you could try if it's feasible: Have someone else that gets
his images OK send one of the ones you cannot read to you and see if you
can read that. If not, then you probably have a problem with file
associations or similar.

Another one: When you receive a "red x", is the file of an appropriate
size? In ohter words, is the image even IN the mail that you receive?
If it's not, then either he has messed up somehow or one of your ISPs is
stripping it out for some reason. Somehow an ISP might be seeing them as
dangerous images and stripping them out, but they SHOULD be teling you if
they do that.
If it IS there, then it's something at your end for sure.
Look at the mail's source code: You should normally see whatever he
wrote to you in the body of the message, plus a lot of meaningless
numbers, many screens worth, that make up the image. In Outlook Express
it's CTRL-F3 to see the code, but I don't know other programs methods.
Your Headers don't look like you're using Outlook Express but maybe WLM
or Outlook?
Who is your ISP?
Who is his ISP?
Is the image data present in the e-mail source code when you get a red
x? This is probably the most important question to answer.

Luck,

Twayne

"PA Bear [MS MVP]" wrote:

Disable email scanning by your anti-virus application. It provides
no additional protection, it may be causing the problem, and even
Symantec says it's not necessary:

QP
Disabling Email Scanning does not leave you unprotected against
viruses that are distributed as email attachments. Norton AntiVirus
Auto-Protect scans incoming files as they are saved to your hard
drive, including email and email attachments. Email Scanning is just
another layer on top of this. To make sure that Auto-Protect is
providing the maximum protection, keep Auto-Protect enabled and run
LiveUpdate regularly to ensure that you have the most recent virus
definitions. /QP
http://service1.symantec.com/SUPPORT...02111812533106

. Why you don't need your anti-virus to scan your email

http://thundercloud.net/infoave/tuto...ning/index.htm

--
~PA Bear

Kjw wrote:
Yes, my virus applications are configured to scan my email coming
and going.

Is your anti-virus application configured to scan incoming and
outgoing mail?

Kjw wrote:
Yes, he is forwarding them but no he nor any of the others are AOL
subscribers. Yes, I can send myself one with the graphics showing
and can
receive from others with it showing. But, this is the strange
part, he is
sending these messages all as a group. He and others including
myself all
use the same internet service. The others get these same emails
with the graphics showing. If it was on my end, I wouldn't be
receiving from myself
and others with the graphics showing, would I. Plus, if it was on
his end,
the others that he sent it to at the same time as myself wouldn't
be getting them with the graphics showing, would they? This is
weird. Can anyone explain this?

"PA Bear [MS MVP]" wrote:
Is he Forwarding all of these messages and is he an AOL
subscriber and/or
are the other recipients AOL subscribers?

If you can send yourself an HTML message with embedded graphics
and you can
see the graphics, not a Red X, in the received email, the
problem is NOT
on
your end.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Kjw wrote:
I know this subject has been discussed before but I haven't
found anything
that covers my problem. All email I receive from this one
person has the
red
x if there is a picture in it. BUT, all email I get with
pictures from others works fine. Before you tell me it's on his
end, he also sends it
to
several other people I know and they say theirs has the
picutres and NOT
the red x. I have checked my firewall, virus, etc. settings and
can not
find the problem. It's strange to me that all email works
except the ones
from him and that others gets the same email from him that is
sent at the
same time and theirs has the picture. It seems like if it's a
setting on
my
end, then why are the others working? Plus, if it's something
he's doing,
why does everyone else get it with the picture and not the red
x? Can anyone explain this? This is weird. Thanks.

.

.

.

--
--
Life is the only real counselor; wisdom unfiltered
through personal experience does not become a
part of the moral tissue.