You can also check to see if Word is the email editor. Open Outlook, click
ToolsOptionsMail Format tab. Uncheck "Use Office Word to edit email
messages". Might get you by until you check with your IT. You could also run
a Detect and Repair from the Help menu. Check both options and click OK.

"liu" wrote:

This is a problem happened on a company PC that IT controls the
updates (security, anti-virus) in the night. One day morning, I
started having the problems below. I didn't install anything before,
but was sure something was installed by company IT that early morning.
I turned off the PC and it was on the next day.

problems:
1. I can't use mouse to move the cursor to a specific location in the
editing window, but I can on the header (to:, subject). I have to use
arrow keys to navigate when editing.
2. I can't launch Word whenever Outlook is open. Once Outlook is quit,
Word opens.
3. Everytime I quit Outlook, I get "Microsoft Office Word has
encountered a problem and needs to close. We are sorry for the
inconvenience." errorl. Reover my work and restart Microsft Word is
on. If I leave it on, it will open Word with a blank page. If I quit
Word, I get the same error message again and again unless I uncheck
that box.
4. Word has become much less stable. It crashes often (such as double-
clicking an image in Word doc) and sometimes has its own error
message.

Does anyone happen to know a solution to this?

thanks,

.