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Matthew
May 14th, 2004, 12:08 AM
From sometime in the past few months, I've been having intermittent problems
with Office 2000 applications freezing when I save a file. When this
happens, the progress meter in the status bar gets to 100%, then the
application locks up and the entire OS freezes (not even the three-fingered
salute, Ctrl+Alt+Del, works), requiring a hard reset to restore the system.
So far, this has happened in both Excel and Word, both when I've explicitly
asked it to save a file and when I've clicked Yes in response to the "Do you
want to save the changes you made?" prompt when shutting the application
down. Once I've restarted the PC, I open the file again to check for any
damage, but it seems to have saved the file OK.

I am using Windows 2000, and have installed the latest service packs and
patches for both Windows and Office.

Anybody else had this problem? Any way to fix it?

Ian Baird [MS]
May 14th, 2004, 04:17 AM
Hi Matthew,

What Antivirus s/w and version are you using on the client? Do you have it
configured to scan network drives as well as local? If so try disabling
scanning network drives. I assume you are using SP3 for Office as well?

Also try turning off background saves to see if this makes any difference -
check out whether the following applies.

http://support.microsoft.com/?id=255917

Turn off the Allow background saves option in Microsoft Word. To do this,
follow these steps:
On the Tools menu, click Options.
Click to select the Save tab.
Click to clear the Allow background saves check box.
Click OK to close the Options dialog box.
Close all other open documents when you use a template that contains a
custom toolbar.
Click Save on the File menu to save the document before you close it.

If it is still occurring you might want to phone Microsoft Product
Support, so they can take a closer look at other configurations with your
pc.


Regards,

Ian Baird
Microsoft PSS

This posting is provided 'AS IS' with no warranties and confers no rights.

Matthew
May 14th, 2004, 05:31 AM
"Ian Baird [MS]" > wrote in message
...
> Hi Matthew,
>
> What Antivirus s/w and version are you using on the client? Do you have it
> configured to scan network drives as well as local? If so try disabling
> scanning network drives. I assume you are using SP3 for Office as well?
>
I have Norton Anti-Virus 2003 installed (as part of SystemWorks 2003), with
automatic Live Update turned on. When I visit the Office Update site, I get
the message "Your Office products do not need any updates.", so I assume I
must have Office 2000 SP3 installed.

Ian Baird [MS]
May 14th, 2004, 06:07 AM
Hi Matthew,

Try turning Off the NAV AutoProtect feature to see if this helps. Try these
steps to see if this helps resolve the issue:


1. Launch NAV.

2. Choose Scan from the Preferences menu.

3. Uncheck "Scan for known viruses when files are opened and applications
are
launched."

4. Click Save.

5. Quit NAV.

6. Restart the computer.


Regards,
Ian Baird
Microsoft PSS

This posting is provided 'AS IS' with no warranties and confers no rights.

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